Global Spa Summit

Format: Through interactive sessions that include Panel Led Discussions, Facilitated Debates, Large Group General Sessions, Small Group Breakout Sessions, Short Presentations, all attendees will have the opportunity to participate as speakers, presenters and/or panelists in areas of their choice.

Interpretation Services: Interpreters will be made available, for any language per attendee request, for all the general sessions of the Summit. Please notify us of your specific language request in your online registration questionnaire.

Dress code: International Standard Business Attire is recommended for all the conference sessions of the Summit. For social events, delegates may dress in Business Casual, and for the New York Restaurants Dine-around on Monday night, delegates are requested to wear a jacket and tie.

Sunday, May 20th

3:00pm - 6:00pm	HOTEL CHECK IN
3:00pm - 6:00pm Lobby outside Empire Room	CONFERENCE CHECK-IN & REGISTRATION
6:00pm - 6:45pm Cocktail Terrace	COCKTAIL RECEPTION
6:45pm	Move to Dining Room
7:00pm - 7:15pm	WELCOME
7:15pm - 8:00pm Empire Room	DINNER
8:00pm - 8:20pm	Introduction of Delegates
8:20pm - 9:00pm Empire Room	WHAT I SEE AHEAD FOR THE GLOBAL SPA INDUSTRY Moderator: Pete Ellis, Chairman & CEO, Spa Finder, Inc., New York *Panelists:* R. Byron Carlock Jr., President & CEO, CNL Income Corp., Texas Marc Cohen, Foundation Professor, Complementary Medicine, RMIT University and President, Australasian Integrative Medicine Association, Australia Leandro Gualtieri, Owner, Societa Terme e Benessere (STB): Fonteverde, Grotta Giusti, and Bagni di Pisa Natural Spa Resorts, Italy Stephen Purdew, Owner, Champneys Health Resorts, UK

Monday, May 21st

7:30am - 8:30am Hilton Room	CONTINENTAL BREAKFAST
8:30am - 9:15am Empire Room	WELCOME AND OPENING REMARKS KEYNOTE SPEAKER Internet Travel 2.0 and the Long Tail Meet the Global Spa Industry Philip Wolf, CEO, PhoCusWright, Inc., Connecticut
9:15am - 9:45am Empire Room	GENERAL SESSION Spa Preferences of Affluent Travelers Presenter: Peter Yesawich, Chairman & CEO, YPB&R, Florida
9:45am - 10:15am Empire Room	GENERAL SESSION The Integrity of "Spa" Globally Presenter: Susan Harmsworth, Founder & CEO, ESPA International, UK
10:15am - 10:30am	SHORT BREAK
10:30am - 11:15am Empire Room	GENERAL SESSION KEYNOTE SPEAKER The Legacy of Health Kevin Kelly, President, Canyon Ranch, Arizona
11:15am - 11:45am Norse Suite, 18th Floor	NETWORKING BREAK
11:45am - 1:00pm Session 1 Lexington Suite, 18th Floor	CONCURRENT BREAKOUT SESSIONS Spas in Hotels: How to Decide the Right Ownership/Management Arrangement Moderator: Andrew Gibson, Group Director of Spa, Mandarin Oriental Hotel Group, Hong Kong *Panelists:* Heather Blankinship, Group Spa Manager, Sir Rocco Forte & Family Luxury Hotels, Germany Jeff Matthews, President & COO, Mandara Spa, Bali Anne McCall Wilson, Vice President of Spas, Fairmont Raffles Hotels International, Inc., Canada Ahmos Netanel, Founder & CEO, Lucrative Wellness, California *Contributors:* Douglas Chambers, Principal, Blu Spas Inc., California Jan Freitag, Vice President, Global Development; Smith Travel Research, Tennessee
Session 2 Beekman Suite, 18th Floor	Spa Design Around the World - What's on the Drawing Board? Moderator: Anna Bjurstam, Managing Director, Raison d'Etre, Sweden *Panelists:* Katharina Braun, General Manager, Deckelmann Wellness Hong Kong Ltd., Hong Kong Clodagh, CEO, Clodagh Design, New York Cary Collier, Principal, Blu Spas Inc / Collier and Collier Spas, Montana Robert D. Henry, Principal, Robert D. Henry Architects, New York *Contributors:* Jean-Paul Blissett, Managing Director, Syntax, UK Mary Elizabeth Bondu, International Development Director, Hydrotherm Ltd., France Don Genders, Managing Director, Design for Leisure, UK Peter Rietveld, Export Sales Director, Klafs, Germany
Session 3 Library, 18th Floor	The Business of Sustainability Moderator: Jim Root, General Manager of Spa Operations, Sea Island Resorts, Georgia and Chairman of ISPA Presenter: Ted Ning, Director, LOHAS (Lifestyles of Health and Sustainability), Colorado Contributor: Mark Wuttke, Principal, the Wuttke Group, Georgia
Session 4 Sutton Suite, 18th Floor	Marketing and Public Relations Strategies That Fuel Industry Growth Globally Moderator: Sallie Fraenkel, COO, Spa Finder Inc., New York *Panelists:* Mike Canizales, CEO, Spa Chakra, New York Victoria Fuller, Founder & Director, TravelPRCo, UK Christine Quentin, Sales & Marketing General Manager, Accor Thalassa, France David Stoup, Chairman & CEO, Trilogy Ventures, LLC, Arizona *Contributors:* Steve Conquy, CEO, MSpa International, Thailand Albert Herrara, Vice President, Hotels & Resorts; Virtuoso, New York Mary-Catherine Mundell, President, Caudalie USA, Inc., Texas
1:15pm - 2:00pm Empire Room	LUNCH
2:00pm - 2:45pm Empire Room	GENERAL SESSION KEYNOTE SPEAKER Building a Revolution Steve Case, Founder, AOL, and Chairman, Revolution LLC., Hawaii
2:45pm - 3:15pm Norse Suite, 18th Floor	NETWORKING BREAK
3:15pm - 4:30pm Session 1 Library, 18th Floor	CONCURRENT BREAKOUT SESSIONS What the Investment Sector Wants the Spa Industry to Know Moderator: Richard Dusseau, President & Managing Partner, Spa Strategy, Colorado *Panelists:* Richard Gersten, Managing Director, North Castle Partners, LLC, Connecticut Baxter Underwood, Vice President of Investments, CNL Income Corp, Texas Richard Weissmann, Managing Director - Investment Division, Goldman Sachs, New York
Session 2 Sutton Suite, 18th Floor	How Does the Spa Industry Fit into a New World Integrative Medical Model? Moderator: Marc Cohen, Foundation Professor, Complementary Medicine, RMIT University and President, Australasian Integrative Medicine Association, Australia *Panelists:* Dan Cosgrove, M.D., President, Wellmax Center for Preventative Medicine, California Ted Ning, Director, LOHAS (Lifestyles of Health and Sustainability), Colorado Deborah Szekely, Founder, Creative Director, Rancho La Puerta & Golden Door, California Andreas Wieser, Director, Lanserhof, Austria *Contributor:* Paul Lehr, President, Pritikin Longevity Center & Spa, Florida
Session 3 Lexington Suite, 18th Floor	Let's Talk About Real Spa ROI Moderator: Professor Mary Tabacchi, Cornell University, New York *Panelists:* Anna Bjurstam, Managing Director, Raison d’Etre, Sweden Raj Chandnani, Director of Strategic Planning, Wimberly Allison Tong & Goo, California Jamie Waring, Managing Director, Six Senses Resorts & Spas, Thailand Anne McCall Wilson, Vice President Spas, Fairmont Raffles Hotels International, Inc. Canada *Contributors:* Cary Collier, Principal, Blu Spas Inc/Collier and Collier Spas, Montana Brian Hunter, Partner, Spa Developments, Scotland Ahmos Netanel, Founder & CEO, Lucrative Wellness, California
Session 4 Beekman Suite, 18th Floor	Spa Retail That Drives Return on Investment Moderator: Mark Wuttke, Principal, the Wuttke Group, Georgia *Panelists:* John Gray, President & CEO, Glen Ivy Hot Springs, California Anni Hood, Group Director of Spa, Jumeirah, Dubai Ellen Sackoff, Co-Owner & Creative Director, Cornelia Day Resort, New York Dan Schackleton, President, Niki Bryan Inc & GF Spa Ltd, Florida *Contributors:* Yael Alkalay, Founder & CEO, Red Flower, New York Sophie Benge, Consultant, ILA Organic Spa Products, UK Davide Bollati, Chairman, Davines [Comfort Zone] Group, Italy Barbara Close, President & Founder, Naturopathica, New York Kerstin Florian, President, Kerstin Florian International, California Lynne Florio, Worldwide President, La Prairie, New York Mary Elizabeth Gifford, Creative Director & Vice President Global Brand Communications, Jurlique, Washington DC Susan Harmsworth, Founder & CEO, ESPA International, UK Geraldine Howard, President, Aromatherapy Associates, UK Suzy Lang, National Retail Director, Spa Nordstrom, Washington Jane Iredale, President, Iredale Mineral Cosmetics, Massachusetts Megan Larsen, Founder, Sodashi, Australia Mary Catherine Mundell, President, Caudalie USA, Inc., Texas Jenefer Palmer, President, Osea Skincare, California Dori Soukup, Executive Vice President, Pevonia, Florida Todd Walter, CEO, Red Door Spa Holdings, Connecticut Sally Zanetic, CEO, Sodashi, Australia
4:30pm - 6:30pm	FREE TIME
6:30pm - 8:30pm Cornelia Day Resort 663 Fifth Avenue	COCKTAILS AT CORNELIA DAY RESORT TRANSPORTATION TO RESTAURANTS FROM CORNELIA
7:45pm onward	DINNER AT ONE OF NEW YORK'S TOP RESTAURANTS

Tuesday, May 22nd

7:30am - 8:45am Hilton Room	CONTINENTAL BREAKFAST
9:00am - 9:30am Empire Room	GENERAL SESSION Performance of Hotels With Spas vs. Without Spas Presenter: Jan D. Freitag, Vice President, Smith Travel Research, Tennessee
	GENERAL SESSION The Global View: Let the Numbers Tell Their Story
9:30am - 10:00am Empire Room	The Middle Eastern Spa Industry Numbers Presenter: Anni Hood, Group Director of Spa, Jumeirah, Dubai
10:00am - 10:30am Empire Room	A Look at the Japanese Spa Industry Presenter: Tomonori Maruyama, Chief Researcher, Research Institute, Mitsui Knowledge Industry Co. Ltd., Japan
10:30am - 10:45am Empire Room	Introducing the Spa Market in Russia Presenter: Marina Kuchurkina, Director, Guild of Spa Experts, Russia
10:45am - 11:15am Empire Room	Insights into the NEW Asian Consumer: Ga-Ga over China Presenter: Catherine Feliciano-Chon, Managing Director, CatchOn & Company Ltd., Hong Kong
11:15am - 11:30am Empire Room	The Spa Industry in India Presenter: Carina Chatlani, President & CEO, Body Bistro & Asana Spa and Founder, Spa & Wellness Association of India (SWAI)
11:30am - 11:45am Norse Suite, 18th Floor	NETWORKING BREAK
11:45am - 1:00pm Session 1 Sutton Suite, 18th Floor	CONCURRENT BREAKOUT SESSIONS Agreeing on Performance Tracking and Benchmarking of Spas Worldwide Moderator: Anne McCall Wilson, Vice President Spas, Fairmont Raffles Hotels International, Inc., Canada *Panelists:* Peter Anderson, President & Founder, Anderson & Associates, California Jan Freitag, Vice President, Global Development; Smith Travel Research, Tennessee Andrew Gibson, Group Director of Spa, the Mandarin Oriental Hotel Group, Hong Kong Professor Mary Tabacchi, Cornell University, New York Jack Westergom, Managing Director, Manhattan Hospitality Advisors, Inc. *Contributors:* Richard Dusseau, President & Managing Partner, Spa Strategy, Colorado Marco Murillo, CFO and Vice President, Shape Up House Co., Ltd., Japan
Session 2 Library, 18th Floor	Hotel Operators Share Successful Strategies on How to Use Spas to Boost Hotel/Resort Bottom Line Moderator: Karen Korpi, Vice President Spa Division, the Ritz-Carlton Hotel Company, Arizona *Panelists:* Annika Jackson, Vice President, the Enchantment Group and General Manager, Mii Amo, a Destination Spa at Enchantment, Arizona Mia Kyricos, Director, Spa Development, Operations & Marketing; Starwood Hotels & Resorts, New York Kim Matheson, Owner & President, Natural Resources Spa Consulting, New York Sheila McCann, Director of Spa, Brand Quality; Shangri-La, Singapore
Session 3 Lexington Suite, 18th Floor	Outlook for Mixed-Use Developments That Include Spa and Residential Moderator: Susie Ellis, President, Spa Finder, Inc., New York *Panelists:* Raoul Andrews, President, Aspen Spa Management, Florida Scott Beville, President, Sales and Marketing, The Cliffs Communities, South Carolina Steve Kass, CEO, American Leisure, New York John Vanderslice, CEO, Miraval Resorts, Arizona *Contributors:* Andrew Barnard, General Manager, the Bodyholiday LeSport, St. Lucia Raj Chandnani, Director of Strategic Development, Wimberley Allison Tong & Goo, California David Itzikman, Managing Director, GH Capital, LLC, California
Session 4 Beekman Suite, 18th Floor	Sustainability. Our Call to Action! Moderator: Mark Wuttke, Principal, Wuttke Group LLC, Georgia *Panelists:* Mary-Elizabeth Gifford, Creative Director and Vice President, Global Brand Communications; Jurlique, Washington DC Ulrike Klein, Founder, Jurlique International, Australia Paul Moran, Spa Architect, Moran Architects, P.C., Arizona Jamie Waring, Managing Director, Six Senses Resorts & Spas, Thailand *Contributors:* Clodagh, CEO, Clodagh Design, New York Deborah Szekely, Founder, Creative Director, Rancho La Puerta & the Golden Door, California Ted Ning, Director, LOHAS (Lifestyles of Health and Sustainability), Colorado Jim Root, General Manager of Spa Operations, Sea Island Resorts and Chairman, ISPA, Georgia Kasha Shillington, Executive Director, Raison d'Etre, Sweden
1:00pm - 2:00pm Hilton Room	LUNCH AND ROUNDTABLE DISCUSSIONS Investors - Owners - General Managers - Group Spa Directors - Product Suppliers - Medical/Integrative Health Practitioners - Consultants - Architects and Builders - Researchers - others
2:15pm - 3:30pm Session 1 Empire Room	CONCURRENT BREAKOUT SESSIONS Addressing the Global Labor Shortage Moderator: Ken Greger, CEO and Managing Director, Greger/Peterson Associates, Inc, Oregon *Panelists:* Emanuel Berger, CEO, Victoria-Jungfrau Collection, Switzerland Elaine Fenard, Partner & Vice President Spa Development & Operations, Spa Strategy, Colorado Christoph Schmidinger, Regional Vice President, Four Seasons Hotels & Resorts, New York Professor Mary Tabacchi, Cornell University, New York *Contributors:* Marc Cohen, Foundation Professor, Complementary Medicine, RMIT University and President, Australasian Integrative Medicine Association, Australia Brian Goldstein, President, Canadian College of Massage & Hydrotherapy, Inc., Canada Angela Jeantet, Associate Director, University of California, Irvine, California Gary Matkin, Dean, Continuing Education; University of California, Irvine, California Elizabeth Pizzinato, Vice President, Public Relations; Four Seasons Hotels and Resorts, Canada Jack Morrison, Managing Director, Elmcrest College, Canada Helene Weber-Bramwell, President, CIDESCO, Switzerland
Session 2 Beekman Suite, 18th Floor	The US and Canadian Spa Industry Numbers Presenter: Lynne McNees, President, ISPA, Kentucky Presenter: Donna Holtom, President, Leading Spas of Canada
Session 3 Lexington Suite, 18th Floor	Asia Spa Industry Research and Asia-Pacific Wellness Council Outcomes Presenter: Samantha Foster, Chairperson, Asia-Pacific Spa & Wellness Council, Thailand
3:30pm - 4:15pm Empire Room	GENERAL SESSION I Challenge the Spa Industry to...
4:15pm - 4:30pm Empire Room	CONCLUDING REMARKS FAREWELL CHAMPAGNE TOAST
4:30pm Empire Room	PRESS MEET ALL DELEGATES

* Cornelia Day Resort will be closing its doors to the public on May 21st and 22nd. Global Spa Summit attendees and their spouses/significant others can enjoy unlimited complimentary spa treatments and amenities at this award-winning spa. www.cornelia.com

Please make reservations online for your spa treatments at Cornelia via the Spa Booker™ in the registration section.

AGENDA